OPW - Sep 30 - We work so hard to make our dating sites fulfill their promise to users. Then they occasionally get hit by scammers, spammers, the obscene and the obnoxious. It's at least horribly annoying and can be downright life threatening in extreme cases.
Generally speaking we have three lines of defense:
- Automatic review - think A.I.
- Manual review - real people in customer service, abuse teams and user-generated content review.
- User-flagging - but this is really a last line of defense. It's a shame when it gets this far really.
Next week on Wednesday, there's a panel on fraud detection that I'd urge as many of you as possible attend. The line up of panel members is quite stellar, and I'm hoping the audience will contribute some insights as well.
Wayne May from Scam Survivors will represent insights from scam victims. Besedo has served Match Group (for 5 years) and the dating industry and now offers a combination solution of A.I. and manual moderation. They're sending their machine learning implementation manager to talk to us. Professor Monica Whitty brings us the perspective of academia. Scamalytics serves White Label Dating and others and Dave Wiseman will give us some of their observations from their considerable experience in the dating industry.
Let's see if we can raise the collective bar on how we deal with rogue actors on dating sites, in 2017-2018.