OPW -- July 7 -- I'm very happy to report that Userplane is not going to close in the foreseeable future now. Darin Ohlandt is the GM of Userplane and was able to attend the Internet Dating Conference / Social Networking Conference and officially announce that Userplane is not going to be 'retired' and everything is business as usual. I followed up with Darin with a few questions, and here's the official word.
- Is Userplane going to shut down?
No. Userplane is not going to close and services will continue to be provided.
- Can clients be assured that AOL will keep Userplane live and alive for at least the next year?
Yes. AOL fully supports the Userplane services and customers.
- Are there any 'classes' of clients (i.e. adult dating) that Userplane is no longer servicing?
Userplane remains committed to providing services to our customers, regardless of any ‘classes.'
- How many people work at Userplane now?
AOL does not disclose specific staffing levels. However, we can confirm that the staffing of the Userplane team was reduced in March as part of a general reorganization that affected all AOL divisions.
- How many of those are involved with client/customer service?
Userplane has a dedicated team for tier-one customer support, in addition to support from other Userplane groups including development, operations and business development. The staffing of the tier-one support team has been constant for well over a year. We have continued to provide customer support and have responded to our customer service and new customer integration requests, with no breaks in service, although response times can be affected by the depth of service queues.
- Are there any new product announcements coming up that you can let us know about?
We have no new product announcements at this time, but will certainly work with you when we have any new developments to announce.