THISISMONEY.CO.UK - Sep 16 - Lucinda from London signed up to match.com last Dec on a 6-month contract totaling £89. In May she told Match she would not renew it – only to discover later that another £89 had been taken for six more months. The Financial Ombudsman Service says the number of complaints it has received about regular payments is rising. Last year it handled 500 complaints about regular payments – a quarter of which were for continuous payment authorities.
by Toby Walne
See full article at ThisIsMoney.co.uk
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be2 and c-date required faxes to cancel their memberships in Europe. Most dating sites require a call-in. I think the gold standard should be that users are able to cancel their memberships within 3 clicks of the home page.
Posted by: Mark Brooks | Sep 19, 2012 at 01:11 PM
Not sure if Match still does this, but in the US when logged in, you need to retype your password in order to access your payment details page. Obviously this is a pain in the ass for folks who auto-login to Match and/or have forgotten their password. Match claims that this is done for "security" reasons, but I can't help but wonder if the intent is to create barriers that make it challenging to cancel your membership. If so, very lame...
Posted by: Saïd Amin | Sep 19, 2012 at 04:19 PM