KOUNT BLOG - Oct 25 - Chatbots combine Artificial Intelligence (AI), Machine Learning, and natural-language processing to handle routine customer inquires quickly and accurately. Chatbots are still evolving, which can result in humorous exchanges between humans and machines. Unfortunately, there is a less humorous side to chatbots, including exposing organizations to new and unusual fraud attacks. One hacker recently gained access to hundreds of companies through their help desks. In this case, he was a bug bounty hunter seeking cash rewards for penetrating supposedly secure corporate systems. As of September 10, the bug was still out there and the vulnerability still existed. That's quite concerning when you consider that 80% of ~800 IT decision makers recently surveyed said they are already using chatbots or planning to implement them by 2020.
The full article was originally published at Kount Blog, but is no longer available.